I know that most of the following rambling is completely incoherant, but I was so mad when I wrote it that my fingers momentarily disconnected from my brain! It was an email to Nate to update him about the absolute stupidity of the Real Estate agent we rent through. We put in an application for a new housemate nearly 2 weeks ago and we’ve still not heard back, even after I’ve called repeatedly. Although a guy has moved in upstairs (think John Jarret in Wolf Creek! ARGH!) and he put in his application days after ours and had his approved. And then I start going on about repairs to the heater, which hasn’t worked for months.
I”M SO FURIOUS at the real estate. I’m about to lodge a complaint with them with the residential tenancies i think.
I just got off the phone at 3.56pm (this is for you and my own records!) where Sara said I was being “ridiculous” then she went back on it after I said “EXCUSE ME?”
She was incredibly rude, raised her voice to me, told me “She can’t just say to the owner, are you approving their application and get an answer in Ten minutes” and I said “well it’s hardly been ten minutes has it? Am I supposed to wait indefinetely?” ANd she told me i was being ridiculous!!!!
She said that the landlord doesn’t have to approve anyone they don’t want. They don’t know if they want another person living here.
I said that’s not what the tenants union of Victoria say. I said the Tenancy act says
Tenants cannot assign or sub-let without
the landlord’s agreement. However, the
landlord cannot unreasonably withhold their
consent. If the landlord withholds their
consent, the tenant can apply to the Tribunal
for an order that the consent of the landlord
is not required.
She said that’s not true and they don’t have to approve anyone they don’t want to and there’s nothing I can do about it.
Then she said she could print it out for me if i like?
And I said well while you’re at it, you can print out the part on urgent repairs…..which include but are not limited to having a working heater!
And she said that it would cost over 1000 dollars and I questioned how she knew that, given that the heater is less than 12 months old, should be under warranty and they don’t even know what’s wrong with it, so I don’t see how they could “assume” it will cost over 1000. She said given how expensive it is, she can’t approve it. The landlords don’t want her to approve any maintenance unless they know about it.
I said well it should have been fixed within 3 days of us first mentioning it. it qualifies as an urgent repair. She said no it doesn’t and that it costs too much. I said “No one has even come out here to look at it, so HOW COULD THEY KNOW HOW MUCH IT IS?” And she said “well, i’ve seen plenty of heater repairs and that’s how much it costs”!!!
And then I said, “Is there a supervisor of yours I could speak to please?”
And she said “Why do you want to speak to my supervisor!?”
And I replied that she’d been nothing but rude and completely unhelpful with our situation. She’s given us absolutely no feedback. If she had called JUST ONCE or replied to ONE EMAIL, it would have smoothed a lot of tensions but she hasn’t even been bothered to do that. I’ve called about 20 times in the last 3 weeks, left copious amounts of voice mail messages, emailed and the 2 times I got onto her, she said she didn’t know what was going on and she’d call the landlord to find out. No further response. No indiciation of what was going on! No “look, the landlords aren’t sure about the application, so they’re just going over it, it shouldn’t be long til you have a decision” NOTHING. She’s been so rude to me every time I call.
I”M FURIOUS.
So yes, that’s the email that I managed to purge most of my rage into while I cried with frustration. Then, I had a falling out with James, just for good measure. So really, today has been fucking swell.
“I know I appear calm, but let the record show that I am expressing my outrage at this situation”
